Returns and Refunds

Please note that by starting the consultation process you are agreeing to the following:

If you cancel your appointment up to 7 days before the date of initial consultation, you will lose your deposit.
If you cancel your appointment between 6 and 3 days before the initial consultation you are obliged to pay a cancellation fee of £20 on top of the initial deposit.
If you cancel your appointment within 48 hours of less before the initial consultation you are obliged to pay a cancellation fee of £30 on top of the initial deposit.
If after the behavior consultation the recommendation is that the dog be euthanised you are not eligible for a refund and full fee for the work and report required will be taken.